Support for PC games common problems

This solution center is applicable to Microsoft Games.

Patches for games

Install an update for your game to improve performance and stability:

Flight Simulator Service Pack 1

Flight Simulator Service Pack 2

Halo 2 for Vista latest update

Age of Empires

Games for Windows Live latest update

Gears of War update
This download will resolve the following error: When you start Microsoft Gears of War, you receive the following error message:C:\Program Files\Microsoft Games\Gears of War\Binaries\wargame-4gwlive.exe : You cannot run the game with modified executable code. Please reinstall the game.

Gears of War update
This download will resolve the following error: After you complete the ACT 2 campaign in Microsoft Gears of War, you receive the following error message:Microsoft Visual C++ Runtime LibraryRuntime Error! Program: ...Microsoft Games\Gears of War\Binaries\wargame-g4wlive.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

Shadowrun Vista update

Zoo Tycoon

Manuals for games

A manual is usually located in the product disc or the folder where the game is installed.

How to obtain the game manual or other documentation

Age of Empires

Support Topics

Age of Empires III: Retrieve your ESO user name and password

Known issues with Ensemble Studios Online when you play a multiplayer game of Age of Empires III

Troubleshoot graphics issues in Age of Empires III

You receive an “Age of Empires is not installed" error message after installation of "The War Chiefs" or "The Asian Dynasties" Expansions

Gameplay resources for Age of Empires III

How to locate game-related content and settings for Age of Empires III

How to obtain a copy of the software manual and documentation for Age of Empires III

Additional Resources

Explore the Age of Empires Knowledge base….

Age of Empires Online Community

Microsoft Gaming Community

Age of Empires online

You receive error messages when you try to install a game update in Age of Empires III

Known issues with Ensemble Studios Online when you play a multiplayer game of Age of Empires III

Age of Empires III: Target-line parameters and troubleshooting shortcuts

Game performance may be slower than you expect when you play Age of Empires III

A single-player game of Age of Empires III takes 15 minutes or more to save

Error message when you install Zoo Tycoon 2 or Age of Empires III: "You must accept the EULA in order to play"

Error message when you try to create a new user account in Ensemble Studios Online to play multiplayer games in Age of Empires III: "This CDKey cannot be used to create any further accounts"

Age of Empires III: Target-line parameters and troubleshooting shortcuts

Get Age of Empires today from Microsoft Store

Other Support Options

Technical Communities

Last Review : November 15, 2011