Issue Tracking Software

Asana helps teams orchestrate their work–from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located. More than 114,000 paying organizations and millions of organizations across 190 countries rely on Asana to manage product launches, marketing campaigns, company objectives, and more.

nTask is an online project management platform, known for pioneering simplified work management. The platform helps to get more done while meeting all of the quality standards of industries. nTask is extensively customizable, and one of the most affordable in the industry. nTask is designed for all-sized teams and industries. Over 200,000+ companies trust nTask globally for managing campaigns, sprints, product development, inventory, clients, company goals & targets, and much more. nTask enables faster project completion through one platform that enables all team members to work efficiently without shuffling through multiple apps and has all the tools necessary for project management, such as custom fields, financial summary, task management, risk management, issue tracking, Gantt charts, Kanban boards, team collaboration, documents sharing, to-do lists, project planning, resource allocation, time tracking, timesheets module, roles/permissions, and workspace customizations

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, computer hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises in 140 countries. Available in 42 languages as a cloud-based and on-premises solution. - Everything’s cross-referenced within SysAid e.g. every ticket, asset, patch, and related item, to help close the loop faster. - Built-in service orchestration and service desk automation to slash ticket resolution time. - Native asset management and CMDB to help simplify the process for tracking/auditing all IT and non-IT equipment. - Easy self-service adoption with an effortless, omni-channel end-user experience, enabling one-touch tickets. - Codeless configuration, so you can work the way you want (instead of adapting to rigid tools provided by others). - Out-of-the-box reporting, BI analytics, and configurable dashboard

Revizto unifies BIM intelligence and makes it immediately accessible and actionable for the entire project team. With Revizto’s advanced Issue Tracker predefined workflows project team members can identify and manage model-based issues in the 3D space and 2D sheets, including addressing clash groups. Revizto provides unified access to a project’s data both for 2D and 3D workflows, so anyone can use it depending on project requirements.

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Get full visibility and control over your tasks and projects with Wrike. A cloud-based collaboration, work management, and project management software, Wrike is trusted by leading companies like Airbnb and Verizon to help their teams achieve success. Wrike offers world-class features that empower cross-functional, distributed, and growing teams to take their projects from the initial request stage all the way through to tracking project progress and reporting results. From custom dashboards and workflows to team-specific automation, Wrike has everything you need to work your way. No one else offers this level of versatility. Wrike’s easy-to-use platform adapts to however your team works best so they can deliver more. Work as one with the most versatile shared collaboration platform for every team, function, and department. Connect your entire organization, share ideas, and produce your best work in one place. Sign up for a free trial and see how Wrike can transform your business goals.

The LessonBridge lessons learned database from Secutor Solutions provides a repository for organizations looking to capture and manage lessons learned and best practices from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse this valuable corporate intelligence. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge consistency, completeness, and quality using LessonBridge’s automated review process. Reuse - Search for relevant lessons learned to reduce your project risks, resolve issues and improve processes. Push lessons learned from earlier projects to the teams that need to know.

Userback is a visual feedback solution and is the fastest way to collect feedback on your website and web applications. With Userback it’s easy to collect high-quality feedback directly from your website with video recordings and annotated screenshots. Perfect for website feedback, bug reporting, software testing, feature requests, and more. Loved by over 20,000 teams, Userback will help you build better websites and ultimately improve the experience for your customers. Get instantly notified when new feedback is created and streamline your workflows by connecting Userback with project management looks like Jira, Slack, Trello, and many more.

Project Insight (PI) is a modern, full-featured project & portfolio management software capable of aggregating and reporting on all of the projects across your organization. PI centralizes your work, projects, & tasks in one easy-to-use online platform that can be customized to meet your business needs. PI is best for companies that have sophisticated project management feature requirements like scheduling, budgeting, time-tracking, & capacity planning, but who want a simple, adoptable tool that is fully customizable and which offers exceptional customer support. Seamlessly aggregate data from your key CRM, accounting, DevOps, support, & HR software to give stakeholders real-time project insights. PI's FREE version let's you start simply & grow as you go.

Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you. With out of the box support for all IT assets, Canfigure can be customized to hold information for any type of asset including IoT, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as warranty expiry, and linked directly to supporting contract documents. The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds your data in the form of Configuration Items (CIs) and the relationships between them.

Remote logger, crash reporter and in-app user feedback Bugfender is a log storage service for application developers. Bugfender collects everything happening in the application, even if it doesn’t crash, in order to reproduce and resolve bugs more effectively and provide better customer support. Bugfender respects your user's privacy, is battery and network efficient and keeps logging even if the device is offline. Track and destroy bugs before users even notice. Bugfender logs all bugs on all devices and sends the results in seconds - enabling you to find and fix bugs before your users even get an error message. Achieve 5-Star Ratings. Bugfender doesn’t just log bugs and crashes. It logs all the information you’ll ever need so you can build a clear picture of your users and earn those crucial five-star ratings. Deliver world-class customer service. Our logging tool enables you to target individual users and provide personalized customer support.

If you are looking for a simple way how to manage and plan projects, track issues, estimating time, use Helpdesk features, and in one place also cover test management, juno.one is the right choice for you. With clear dashboards, you are allowed to manage tasks and track bugs in a way you’ve seen never before. For scheduling your day-to-day activities juno.one offers really simple project swim-lanes and Gantt diagrams implemented in Roadmaps. Your project should be well designed and Epics or Stories are usually scaffold for your progress so why aren't they integrated with other project elements - simple and easy with juno.one. Of course, during the day you are charged with tone TODO tasks and always need help-hand with AI elements to organize and improve your focus on things to target more. What wasn't tested can’t work - that is the orthodox outlook from software testers and they are right. Excellent simplification with juno.one tool could improve your test management process.

Resolve your team’s issues faster and more efficiently with Issuetrak. Our powerful, versatile issue tracking and business process management solution helps you take your performance to the next level with issue tracking, workflow, customer support, complaint management, change management, and help desk operations. Issuetrak comes loaded with the tools you need to get your team on track, including automation, reporting, custom forms, alerts, a knowledge base, and more.

Vision Helpdesk product is a 15-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 20,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise-level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk (ITIL/ITSM Help Desk) and Live Chat Software. Vision Helpdesk is specifically designed to support multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or on-premises version. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.

Freshdesk overview Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: 1Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view Improve agent productivity with smart workflow automation rules Deliver seamless self-service experiences with AI-powered chatbots and branded help centers Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.

Jira Software by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability.

Fully integrated customer service suite meeting all of your customers' needs. All channels of support in one solution: Live Chat, SMS-to-chat, Chat Bots, Email management, Knowledge base management, VoIP Call Management, contact center analytics. Quick and easy installation, no setup fees, no contracts. Hosted with 99.999% uptime and financial grade AES-256 bit encryption. HIPAA, ADA and PCI compliant. #1 rated 7 years running as best live chat and SMS help desk platform #84 Inc 500 fastest growing company

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices.

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.

Usersnap provides a user feedback platform to help businesses understand, process, analyze, and monitor feedback, improving their companies and themselves by tracking growth and progress along the way. The extensive feedback use cases enable your business to get feedback along the user journey including: QA, CSAT, NPS, feature requests, bug tracking, visual design feedback and more. More than 20,000 companies have collected over 3 million customer feedback items with Usersnap, including Microsoft, Facebook, Canva, Lyft, and many more.